Stopping Fraud at the IVR, The New Front Door

Interactive voice response (IVR) systems are now hubs for both customer care and associated fraud. This document describes how an end-to-end approach that spans time, channels and multiple data sources can detect activity by fraudsters and prevent their efforts to mine personal data and, ultimately take over accounts.

This report describes how an end-to-end approach that spans time, channels and multiple data sources can detect activity by fraudsters and prevent their efforts to mine personal data and, ultimately, take over accounts.