Implementing Search for your Knowledge Base
You’re likely already aware of the benefits of having effective search, such as fewer inbound support tickets, streamlined customer support, and a better overall customer experience. However, implementing powerful search for your knowledge base is easy to understand in theory, but can be intimidating in practice.
This ebook walks through the steps required, outlines available options, and provides guidelines to ensure smooth implementation.
Download to learn more about:
- the four phases of search implementation
- Build vs buy & which one is right for your organizaiton
- How cloud search solutions can save your organization time, allowing your engineers to focus on other projects
