At a time when the economy is suffering, the threat of fraud continues to rise. Loss prevention teams are being tasked to do more with less, and the ever present challenge of identifying and fully investigating real threats amidst false positives becomes even more difficult.
These dynamics require a fundamental increase and shift in the value financial institutions receive from investments in case management technologies. Organizing and managing alerts and workflow is not sufficient. Case Management must also provide robust tools for forensic research and enhance fraud detection.
Register for this webinar to learn:
Why preventing fraud and sound case decision-making requires a new approach to case management
How case management can be used to identify connected networks of fraud and fraudsters
Why fraud case management, forensic investigation and detection are inextricably linked
Banking institutions face a perfect storm of rising rates of increasingly sophisticated fraud coupled with legacy fraud detection systems that yield high numbers of false positives, as well as ever-tightening budgets that force loss prevention teams to attempt to do more with less.
Enter case management.
Along with monitoring and detection systems, investigative case management is a critical capability in the fight against fraud. The conventional justification for case management systems is that they support increased productivity and improved documentation and reporting throughout the investigative process. While adept at enabling basic capabilities like alert grouping, workflow management and report filing, traditional case management tools have fallen short of helping fraud teams achieve their ultimate goals - resolving cases efficiently, and uncovering as much fraud as possible during the process.
A new, more complete definition of case management acknowledges the untapped potential of every investigation, so that every fraud alert becomes an opportunity to find additional fraud.
Attendees to this webinar will learn:
Why uncovering cross-channel fraud requires a new approach to case management;
How case management can be used to identify collusive fraud networks;
Why centralizing as much data as possible - and not just alerts - is where traditional case management tools fail;
Why fraud case management, forensic investigation and detection are inextricably linked;
How better tools for investigation can drive faster, more thorough case resolution and higher rates of fraud detection - and, ultimately, prevention.
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OnDemand access to this webinar is restricted to Premium Members.
SVP and Product Line Manager, UP Payments Fraud Management, ACI
Braatz is the SVP and Product Line Manager, Payments Fraud Management for ACI. Mike joined ACI in July 2012 and is responsible for the strategy, product roadmap and delivery of payments fraud products and solutions.
Prior to ACI, Mike was SVP & GM at Memento, a provider of enterprise fraud management solutions acquired by FIS. Earlier in his career he was a consultant with Bain & Company, working with clients in the software and financial services industries. Mike started his career as an officer in the U.S. Air Force, where he attained the rank of Captain and was decorated for outstanding leadership and performance.
Mike earned a B.A. in mathematics from Northwestern University and an MBA from Northwestern's Kellogg School of Management.
Vice President of Product Management - Memento, Inc.
Paul works with a team of subject matter experts and technologists to deliver ground breaking fraud monitoring, detection and investigation capabilities to financial institutions around the world. His expertise in matching technology innovation to the needs of financial institutions was honed through leadership positions at Endeca Technologies, Midland Bank/HSBC and National Westminster Bank/Royal Bank of Scotland.