Using Speech Recognition to Authenticate CustomersKenanga Bank’s Sekar Jaganathan Describes the Role of AI
Speech recognition has become a powerful tool for authenticating customers in a seamless manner, says Sekar Jaganathan, director of digital strategy at Malaysia’s Kenanga Investment Bank.
“Technologies like AI [artificial intelligence] can be leveraged to distinguish between mimicry and speech from a real person," Jaganathan says. "The way you breathe when you are mimicking is different from when you speak naturally. Many banks are already leveraging this technology. Such technologies ensure that you might have a more stringent customer experience during onboarding, but we will have a beautiful digital experience for customers after onboarding.”
In a video interview with Information Security Media Group, Jaganathan also discusses:
- The various authentication mechanisms under customer identity and access management;
- Practical challenges of CIAM;
- Why regulated industries are taking the leap to CIAM.
Jaganathan, director at digital strategy at Malaysia’s Kenanga Investment Bank, has more than 30 years of experience managing business operations, personnel and information technology. He has assisted in establishing stockbroking and information technology companies throughout Southeast Asia. He is also the technical adviser for Rakuten Trade, Malaysia’s first and only fully virtual stockbroking firm.