Early case management systems focused on this concept of a case folder, mimicking the time-honored paper-based procedures. Each member of the case team would need access to all or part of the folder, but restrictions would exist for any wider access. The case folder would also become the longer term record of how the...
Your company's ability to capture, share, develop and operationalise knowledge in a way that clearly ties into delivering effective services and experiences has rapidly become a very important factor in its ability to thrive. 'Knowledge work' has long been a topic of interest to management consultants and theorists;...
As compliance needs evolve, government agencies administering social programs are finding that they need to be more prepared. By leveraging advanced analytics into existing processes, you can identify errors faster and more effectively and can reduce financial waste and improve program integrity.
Download this...
In today's ever-changing cybersecurity landscape, your IT security team needs to be able to respond to critical incidents and policy questions in the event that the unthinkable happens.
At DefenseStorm, we've got a team of banking industry veterans who have helped us determine the keys to a well tuned IT security...
When it comes to enabling digital transformation, financial institutions do not just compete with rival institutions; they compete with the latest, greatest website or mobile app their customers have used. As a result, financial institutions face increasing pressure from their digital customers to embrace...
Ashley Madison, Sony, JPMorgan Chase - what's your confidence that when the next big security incident erupts, your organization will be prepared to defend itself? Are you getting the security you expect from the investment your organization is making today?
Take the 2015 Enterprise Security Study, sponsored by...
For contact centers, the effectiveness of security questions is declining. Professional fraudsters can successfully answer questions using stolen customer records from growing cyberbreaches and customer experience is impacted by adding more security questions.
Is there a way for more powerful fraud detection...
The numbers are staggering. Security alerts come in by the thousands every month, and you and your IT team are tasked with handling each one. Even when alerts are caught and categorized correctly, the sheer volume is overwhelming. And when they're not responded to quickly, the consequences can be disastrous. The high...
Cyber risk is high on the list of the most significant risks that organizations face. Many businesses spend millions of dollars annually on people, processes, and technologies to protect themselves against cyber risk.
However, with little visibility into the success
of these investments, many organizations are still...
Across the financial services world, the prevailing consumer demand for 'wherever and whenever' is driving banks to offer new digital services and to attract new customers to their digital channels. Unsurprisingly, while digital banking is booming, the bank branch has seen better days. The rise of digital and the...
For new customers, account opening can range from a relatively quick 10 minutes to a lengthy 30 minutes. The average time for online account opening was 16.25 minutes.
The most commonly stated problem with the account opening process was ID authentication. The entire process, from consumers having information to...
In evaluating current or future BYOD policies and deployments, it's important to recognize that your industry
regulations, employee needs and company culture should play a significant role in determining how your
company enables BYOD. One approach does not suit all companies. Even within a company, you may...
Virtualization offers remarkable benefits to organizations. However, organizations that are aggressively pursuing virtualization are not realizing the full possible return on investments in virtualization. However, too often, organizations don't consider the need to identify new endpoint antimalware solutions. ...
Even if they know their companies' current security solution isn't effective, many IT managers are under the false impression that it's simply too complicated, costly and time consuming to make a change. Did you know it can be more complicated, costly and time consuming to stick with your existing, sub-par...
In today's complex cyberthreat landscape, it's more important than ever to have the right security solution in place. Are you settling for partial protection?
Download this white paper, "Endpoint Security for Business: Technology in Action", to learn about:
Threats you can see and those you can't;
The...
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