Artificial Intelligence & Machine Learning , Next-Generation Technologies & Secure Development

Palo Alto Networks' CIO on Gains in the Workplace From Generative AI

Meerah Rajavel Shares Case Study on Go-to-Market, Employee Experience Improvements
Meerah Rajavel, CIO, Palo Alto Networks

Palo Alto Networks is experimenting with generative AI to improve product delivery and employee experience. The company just completed a proof of concept for a go-to-market strategy for product relaunches, and AI is helping to accelerate the process, said Meerah Rajavel, CIO of Palo Alto Networks.

See Also: Why the Future of Security Is Identity

"Typically, from the time the product documentation is ready for us to launch, a product can take anywhere between four and six weeks. We have to produce a lot more artifacts on top of it," Rajavel said. "We decided to use generative AI. It is not that it will work on its own. We will bring humans in the loop but what took weeks now takes two to three days."

According to Rajavel, generative AI brings efficiency, speed and a better experience. Under another initiative, she said, AI is helping to answer employee questions for IT, HR and other departments. "We get an average of 400,000 queries coming into our organization. It takes months. We are looking at generative AI to improve the overall experience."

In this video interview with Information Security Media Group, Rajavel also discussed:

  • How to accelerate business initiatives on industry cloud platforms;
  • How XSIAM manages and secures data;
  • Top trends in the IT and cybersecurity market.

Rajavel is responsible for Palo Alto Networks' global information technology functions, driving a comprehensive strategy to scale and rapidly delivering innovative solutions for worldwide teams. Prior to joining Palo Alto Networks in 2022, she served as CIO at Citrix and held leadership roles at McAfee, Forcepoint, Cisco and Infosys.

About the Author

Suparna Goswami

Suparna Goswami

Associate Editor, ISMG

Goswami has more than 10 years of experience in the field of journalism. She has covered a variety of beats including global macro economy, fintech, startups and other business trends. Before joining ISMG, she contributed for Forbes Asia, where she wrote about the Indian startup ecosystem. She has also worked with UK-based International Finance Magazine and leading Indian newspapers, such as DNA and Times of India.

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