Leveraging Customer Data to Fight FraudAndy Gandhi of Kroll Offers Insights on Catching Fraudulent Transactions
If financial institutions identify all the touchpoints they have with customers and correlate that into a customer data warehouse, they can better track information and potentially identify fraud trends, says Andy Gandhi, managing director and global leader of data insights and forensics at the security firm Kroll. But they must take steps to comply with various privacy regulations.
"Right now, financial institutions are really good at keeping a digital footprint of a customer throughout an organization. The problem is that it is disparate across the organization," Gandhi says. "The marketing people use the IP address to target where you will shop. The AML transactions group is looking at your behavior. But there is no correlation."
In a video interview with Information Security Media Group, Gandhi discusses:
- How financial institutions can better use customer data they already have to help fight fraud;
- Factors to be mindful of while aggregating data;
- How to be conscious of privacy when using external data.
Gandhi is managing director and global leader of data insights and forensics at Kroll. He has more than 18 years of experience conducting and leading information risk investigations and compliance exercises, leveraging computer forensics, cybersecurity, e-discovery and data analysis expertise.