Artificial Intelligence & Machine Learning , Events , Next-Generation Technologies & Secure Development

Companies Adopting Automation See 95% Boost in Some Metrics

ServiceNow's Lou Fiorello on Upleveling Security Operations With Automation
Lou Fiorello, vice president and general manager, security products, ServiceNow

Automation and AI are transforming security operations by significantly reducing response times and improving overall efficiency. Companies that have leaned in on automation aspects can see upward of 90% to 95% improvement in some metrics, said Lou Fiorello, vice president and general manager, security products, ServiceNow.

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ServiceNow has integrated workflow and asset management into its security solutions. According to Fiorello, customers using ServiceNow's products have reported up to 50% reductions in vulnerability remediation times and up to 70% reductions in incident remediation times within six to 12 months of implementation.

"Because we're talking about enterprise workflows to drive security outcomes like vulnerability management, security teams may set the prioritization but somebody out in the business or in the IT organization needs to take action," he said. "It's not just the security team, but it's security and the rest of the organization driving improved security posture … That plus automation is the journey."

In this video interview with Information Security Media Group at RSA Conference 2024, Fiorello also discussed:

  • ServiceNow's new tools to enhance vulnerability management and threat intelligence integration;
  • The role of generative AI in boosting productivity and insight generation in security operations;
  • Automation in operational technology environments.

Fiorello has more than 20 years of experience in the technology industry, building products and working with customers to drive outcomes, including seven years leading product management at Symantec and five years as a product manager and business development manager at Veritas.

About the Author

Mathew J. Schwartz

Mathew J. Schwartz

Executive Editor, DataBreachToday & Europe, ISMG

Schwartz is an award-winning journalist with two decades of experience in magazines, newspapers and electronic media. He has covered the information security and privacy sector throughout his career. Before joining Information Security Media Group in 2014, where he now serves as the executive editor, DataBreachToday and for European news coverage, Schwartz was the information security beat reporter for InformationWeek and a frequent contributor to DarkReading, among other publications. He lives in Scotland.

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