Social networking isn't coming to banking; it's here. Your core processors have Facebook-ready applications to deploy, and you likely already are marketing your services via Twitter and LinkedIn, or will be soon. But take a step back: Are your employees adhering to your social networking policy? Do you even have a formal policy? Are there risk management procedures in place to protect your customers' privacy and your institution's reputation?
Register for this session to see how one organization has approached social networking, including:
Corporate use of social networking sites such as Facebook, Twitter and Linked-In;
The differences between internal and external social networking sites;
How to create policy that decides: What is acceptable for my organization?
How to respond to a social networking incident that compromises security.
From MySpace to Facebook, Linked-In to Twitter, social networking sites have captured the attention of Internet users of all ages and background, and they are quickly proving themselves as an effective medium for organizations looking to forge stronger relationships with their core customers.
Whether it's a company creating an affinity group on Linked-In, a marketing executive issuing company news on Twitter or an employee discussing business on Facebook, social networks have quickly become the hottest venue for public discourse.
And they represent a huge vulnerability if you don't create and enforce policy about proper social networking. Risk management includes answering key questions:
How should employees identify and conduct themselves when social networking?
What are the types of business information that should not be discussed in those venues?
What are the differences between internal and external social networking sites, and how should employees be expected to conduct themselves upon them?
In this exclusive session, Matthew Speare, a banking/security leader at a major U.S. institution, will share his experience in social networking, focusing on:
Vulnerabilities - What are your organization's biggest risks in social networking?
Policy - How do you create rules governing social networking on internal and external sites?
Monitoring - Once policy is in place, how do you enforce the rules on an ongoing basis, constantly evaluating new sites and practices, assessing whether they are acceptable for your enterprise?
Response - If there is a security breach via a social networking site, what personnel and practices do you have in place to mitigate the damage?
Executive Vice President & Enterprise CIO, Regions Bank
Speare joined Regions in 2013 and serves as the head of governance and integration. Regions is a top U.S. bank-holding company headquartered in Birmingham, Ala., with $117 billion in assets, operating approximately 1,700 banking offices in 16 states. In this role, Speare has responsibility for information security; check, ATM/debit, and credit card fraud operations; and systems integration for consumer, business and commercial banking groups. Prior to assuming his current role in 2013, Speare was the chief technology officer for M&T Bank, an $82 billion financial institution based out of Buffalo, N.Y.